If you aren't happy with your cash offer, or if you've changed your mind for any reason, we will return your items to you free of charge. 

It is extremely important you tell us you wish to have your items returned before accepting any cash offer from us. When we contact you with your cash offer we ask you to tell us then if you would like a return.

As soon as we've purchased a box, the items are separated for processing so cannot be returned to you.